Whether you are a first-time visitor or returning to Casushi casino, this guide covers the essential features you need to know.
What You Need First
Before you begin, ensure you have the following ready:
- A valid email address
- A phone number for verification
- A government-issued ID (passport, driver’s license) for KYC
- A payment method such as Visa, Mastercard, or an e-wallet like Skrill or Neteller
- A stable internet connection
- You must be at least 18 years old
Creating Your Account
Follow these steps to register:
- Visit the official site and click “Sign Up”.
- Enter your email, create a password, and select your currency.
- Fill in your personal details (name, date of birth, address).
- Verify your email via the link sent to your inbox.
- Complete the KYC process by uploading your ID.
- Set up two-factor authentication (2FA) for extra security.
How Wagering Works
Wagering requirements determine how much you must bet before withdrawing bonus winnings. For example, consider a 100% match bonus up to $200 with a 35x wagering requirement on deposit plus bonus. If you deposit $50, you receive a $50 bonus. The total wagering amount is calculated as:
Important: Wagering = (Deposit + Bonus) × Wagering Multiplier = ($50 + $50) × 35 = $3,500.
You must place bets totaling $3,500 before cashing out. Slot games typically contribute 100% toward wagering, while table games may contribute less (e.g., 10%).
Deposits & Withdrawals
Funding your account is straightforward. The site accepts major credit/debit cards, e-wallets, and prepaid vouchers. Withdrawals are processed via the same method you used to deposit, subject to verification. Minimum deposit is usually $10, and maximum withdrawal limits vary by payment method.
Both deposits and withdrawals are secure. E-wallet withdrawals are typically faster than bank transfers.
Is It Safe?
The platform operates under a Curacao eGaming license, meaning it adheres to regulatory standards. All data is encrypted using SSL technology, and games are audited for fair RNG outcomes. Note: As a Curacao-licensed site, winnings may be subject to local income tax depending on your country of residence. Always check your local laws.
When Things Go Wrong
Here are common issues and how to resolve them:
- Forgotten password: Click “Forgot Password” on the login page and follow the email reset link.
- Deposit not credited: Check your transaction history. If it’s missing after 30 minutes, contact support with the transaction ID.
- Withdrawal pending: Verify your account first. Withdrawals are processed within 24–72 hours after verification.
- Game not loading: Clear your browser cache, disable VPN, or try a different browser.
- Account locked: This usually happens after multiple failed login attempts. Contact support to unlock it.
- Bonus not applied: Ensure you entered the correct bonus code during deposit.
Common Questions
How do I claim a welcome bonus?
After registration, make a qualifying deposit and enter the bonus code if required. The bonus will be credited automatically.
What is the minimum withdrawal amount?
The minimum withdrawal is typically $10 for e-wallets and $20 for bank transfers.
Are there fees on withdrawals?
No, the operator does not charge fees, but your payment provider may apply their own charges.
Can I play on mobile?
Yes, the site is fully optimized for mobile browsers. There is no app to download; simply access the site from your phone’s browser and log in.
How long does KYC take?
Identity verification usually takes a few hours, but can take up to 48 hours during peak times.
What happens if I exceed the wagering period?
Any bonus funds and associated winnings are forfeited if you do not meet the wagering requirements within the specified time (usually 30 days).
Is my data safe?
Yes, the site uses 256-bit SSL encryption and complies with GDPR for European players.
Good to Know
Deposit and withdrawal speeds differ by method. Use the table below to compare:
| Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Credit/Debit Card | Instant | 3–5 business days |
| Skrill/Neteller | Instant | 24–48 hours |
| Bank Transfer | 1–3 business days | 5–7 business days |
| Prepaid Card | Instant | Not available for withdrawals |
Remember to always read the terms and conditions for each payment method. Happy gaming!